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Branded online communities – we’re about to see many more

My favorite Newspaper have created what seems like a very well designed version of something we’re going to be seeing a lot of from now on: branded  online communities.

As Facebook overtakes Google as the most visited site on the web, it seems logical that brands jump on the social media bandwagon too. But that’s not to say I don’t think it’s a good idea, it’s a logical step. Born from all of the best bits web 2.0 has given us so far, the new branded online communities roll everything we’ve begun to expect online, in to one.

Take what the Times offers me:
1 – The same service as the original website: the news, videos, photographs
2 – The Facebook aspect: My own profile, my own wall, my place within the community
3 – The Twitter aspect: Q&A quizzes with Journalists – an open line of interaction with people I want to engage with rather than their agents, secretaries, assistants etc
4 – The Yep/Trip Advisor aspect: forums and debates – where I can have my say, see the opinions of others – get ‘the truth’ as the hoi polloi see it and not just the official line
5 – The Groupon aspect – exclusive offers for those in the group…such as, I quote “tickets to film previews, invitations to exclusive events hosted by our writers, complimentary upgrades, discounts and so much more”
6 – The Google aspect – Location aware ads and offers, personalized to my tastes
7 – The app aspect – interactive graphics and applications

This isn’t a newspaper anymore – nor a website, forum, loyalty club, customer-relations line – but an active social community, where people will no doubt meet and engage, forming relationships that will spill over in to the real world.

And we’re about to see many, many more. For supermarkets, fashion & confectionery brands, cultural halls….almost any brand big enough to gather all of their customers in to one place – reward them, engage with them, feed them marketing news and react to their gripes – in an open web 2.0 environment.

There was a time long ago where people claimed technology would destroy human to human connections. Turns out, we’re just using it to make even more.

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Cyber-crack…now with vitamin D!

Citizens beware *scowls sternly* it seems there is a new menace threatening our society. Haven’t you heard the news? Web addiction is well on its way to becoming a clinically recognized form of dangerous dependency.

That’s right citizens, just when you thought you were a clean living, smoothie drinking, yoga posing goody two-shoes, your dabble in to cyber-crack (social-networking, gaming, googling…) has gone and got you hooked.

I know that I am, and that the Miyowa office contains quite a few others who are too.

But luckily we functioning web addicts are not likely to find ourselves banged up next to Winehouse or Woods just yet. It’s the high school drop-outs who pass weeks locked in their dark, sock-ridden bedrooms, developing rickets and interacting solely with avatars, that really need to watch their backs. Apparently an ever-increasing number of adolescent addicts are being prized from their bedrooms and wheeled in to 12 step programs, military schools and detox camps in Utah by desperate parents trying to ween them off their 18-hours-a-day PC habit.

So, what does that say about the industry we all work in – providing mobile internet? Are we pushing a product that enables addicts, helping them feed their addiction anywhere, anytime?

Well, sort of. But at the same time, we are the lighter, healthier ‘safer’ option. We’re the booze-free beer or like playing poker for pretzels, if you will. In my mind, mobile internet is less of an enabler, and more of a cure.

For the shizzle we’re shiftin’ gets the web addicts out of their dark and dingy lairs – away from the decomposing pizza fumes and in to the fresh air of day. After all, could there be anything more embarrassing than only ever checking-in to various corners of your bedroom on Foursquare? ;-)

And, we all need to get out to take some photos for Facebook sometime, do we not?

Especially now that stepping *grimaces* away from the PC and out of the house no longer means logging off.

Mobile internet, and in particular (plug) Miyowa InTouch5™, allow you to take every one of your social communities with you….all the way in to the real world!

You can keep connected, notified and in-the-loop – you can tweet on the hoof, IM on the go and meet your friends in the flesh.

When it comes down to it, I don’t think that there’s any need to, sense in, or chance of ‘curing’ this very human addiction to discovering new things, interacting and maintaining our place as part of a social group (albeit via the web). But I do think that we might all end up a bit less fat around the behind, and rather more rich in vitamin D, now that mobile internet has given us the means to do this on the move.

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Designs we like

This post isn’t exactly about mobile, but seeing as the Miyowa office has recently been so abuzz with all things design, I wanted to share a few of the cool things we’ve been looking at.

A while ago, when the developers emerged from tirelessly building, testing, re-testing, re-adjusting, tweaking and perfecting the R.A.B framework, and produced the final, optimized InTouch5™ Rich Addressbook architecture, it was time for the team to really get down to ensuring that every aspect of the end-user experience was at its very best. Not only, of course, the scenarios and sequences of how to use the application – that’s been an ever-evolving key concern from the get go – but also the details of the ‘look & feel’.

Over the past few months, the team have been musing over inspiration from far and wide.

While I don’t want to give too much away about the final design of InTouch5™ R.A.B interface (available for the end user in Q3 2010), I thought I could at least share some of the images we found, and appreciated along the way. Suffice to say the inspiration gathering process was pretty extensive, so I just want to dip in to some of it, and that’s not to say they represent the look we’ve finally gone for. First up, I had a rummage in to the folder marked ‘Geometric Shapes’ and today I thought I’d share some of the content we sourced from the city of Melbourne.

If you’ve never been to Melbourne you’re missing out on an incredibly good-looking city that’s somewhat of a treasure trove of very, very cool design. Here are some images of things we liked:

The recent re-branding of the city:

Melbourne’s Capitol Theatre:

Melbourne’s VCA

Melbourne’s TCA

And….not from Melbourne at all, but just because they’re pretty awesome, and I wanted to include them too, some origami shoes from the French graphic artist Ndeur.

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Mike Kaul talks Google Buzz

I just tried Google Buzz and OMG!

Oh, I don’t mean, “OMG this is great”. Well, sure, it is cool and relevant enough that we at Miyowa are prototyping it to incorporate it into our InTouch5™ product.

What I do mean is:  OMG, please not another social network.

I already network on all the standards:  LinkedIn, Facebook (multiple versions including fans of Miyowa, Fans of Pascal, my neice’s cool group, etc.), Twitter, and I continue getting requests to join all kinds of groups. I am connected, but it sure takes time and I am all over the place trying to stay connected.

I chat on every flavor known.  My colleagues want me on Yahoo IM; others want me on Skype, some on Windows Messenger, and so it goes.

Everyone complains that I am not “present”.  But, who has the time to keep connected through all these networking mechanisms?

So, Buzz on, Google, but I need filtering, aggregation of social networks, and a simpler, consolidating way to stay connected—not another social network.

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Google Buzz – is it just what we need?

I just tried Googlebuzz. Miyowa is prototyping this feature to offer it to our customers, integrated into InTouch5™.
However, I can not stop asking myself if it’s useful and relevant to add another social network?
Yahoo launched “Yahoo Updates” about a year ago, with mitigated success, despite the deep integration with many third parties (around 200).

What I believe is that well connected people – like you and I  - don’t want another social network.
Rather, we’d prefer a simplified aggregation tool to bring all of our various social network feeds into one place. Something that has easy filters to let us choose what feeds to get, and from whom – especially on mobile.

What do you think?

More Social Networks or Better filtered and aggregated information?

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Every tech company should have a few lady geeks

I recently read something Belinda Parmar wrote in the Times Online Tech & Web section about a common strategy employed by technology companies who want to make their products appeal to women: “pink it and shrink it”.

euuuggghhh.

I totally agree that a hell of a lot of technology is very poorly aimed at women and I’m glad to see a company like Lady Geek exists, to provide some much needed guidance in the male-dominated tech industry.

Luckily at Miyowa our products are about simplifying the way we stay in touch with our friends – something that crosses any gender divide.
In fact, if anything, it’s refreshing to see instances like today where one of the female staff checked with the boys that the heart shaped logo that she had designed for the Rich AddressBook ‘favorites’ function wasn’t likely to put any guys off.
They were fine with it, but did insist it was red, not pink.

Fair enough.
It shows that getting the opinions from the opposite sex is always the most useful way to understand how ‘they’ ;-) are likely to feel about something. (no pigeonholing going on here, of course).

So anyway, I just wanted to share a traumatic technology purchase I made a few years ago, that utterly proves the point that some companies just don’t (or at least didn’t) ‘get’ women. I sincerely doubt any women had any input in to the decision making process that went into designing it.
Said company will remain nameless, as I promptly got rid of the offending purchase and I don’t remember who it was made by.

It was a phone, and I have to admit that I was actually seduced in to buying it due to it’s rounded contours and…dare I say it…pinkish stripe. It was indeed a whole lot prettier than all the other big bulks of black on offer, and I was caving in to the french femininity I was newly surrounded by. The problem was, having just moved to France, I didn’t speak a word of french – so when the sales assistant tried explaining the wonderful features of my new phone I didn’t understand a thing.
It was when I got home and read the manual in English that I discovered that my new phone had an integrated feature that allowed me to keep track of (look away boys) my friends and my menstrual cycles. This was bad enough, but yes, maybe it could be useful to some people? Like those trying to get pregnant? Or those who are horribly nosy? But what really got me mad was the incredibly inane section that asked me to fill in all my friends favorite perfume scents. Not just brands, but individual smells they like: ‘lavender’, ‘spice’, ‘citrus’, ‘fruity’, ‘wood’, ‘rose’. Because, yeh know, we girls all talk about that. A lot. Because it’s very important to us. Then there were shopping wish lists, shoe sizes and god knows what else. Suffice to say it annoyed me so much that I gave it away to a friend who needed a phone. To make calls on. Because that’s certainly the only thing that mobile was useful for.

Thankfully nowadays there are plenty of phones with lots of very useful apps and functions, and plenty of designs pretty enough not to need to be pink. And resources like Lady Geek to help tech companies make a better stab at giving girls what they actually want.

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More mobile batteries – if it’s outta juice (horr horr), give it a cola

Coke can turn kids in to bonkers little balls of energy so why shouldn’t it provide enough power to run your mobile phone?

Errr…coz…who would’ve thought of doing that?

Well, Daizi Zheng did, and she created it for Nokia as part of her final year design project at Central St Martins.

Apparently this cola-powered phone runs on the principle of using enzymes to generate electricity from carbohydrate (in this case sugar) and leaves only water and oxygen behind.

Sounds brilliant. Apparently Nokia aren’t going to be bringing it out any time soon, but it’s an idea that they may well use in the future. We hope they do.

Thanks to Silvia (Miyowa Tech trouble-shooter extraordinaire) for bringing this to our blog

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Can you get me one of those big phones please darling?

“Hello, it’s Granny. Can you get me one of those new big phones please darling?”

“What phone is that Granny?”

“Like your brothers, but bigger, less fiddly – I think I could text you on that”

She was talking about the iPad, of course, and was fairly disappointed when I explained that it wasn’t a phone after all.

She was also, like me, disappointed that even though it was “a bit like a laptop without a lid” that no, there was no camera.  She couldn’t use it to talk on Skype.

“But you wouldn’t want to anyway”, I told her, “it’s a hand held, with no stand – it lies flat – just think what that would do to your chins”.

It’s then she decided she definitely didn’t want one.

I don’t want to bash the iPad. The technology is undeniably sexy – the way it looks, the user experience, the touch screen sensitivity – it’s all the things that make Apple, Apple. It’s beautiful, it’s innovative, it’s most probably bugless, it does everything it does quickly, simply and wonderfully well. The only problem is…it doesn’t do what I wanted it to do.

It doesn’t do what I expected it to do. Apple had hailed it as a revolution after all, and this version anyway, has not delivered on that.

Something that had really been getting me excited this year, is all this talk about mobile augmented reality. I’d figured that the iPad would certainly be all about that.

I’d expected to see a hand-held, large screened, portable looking glass in to the augmented world. And as soon as they wack on the two cameras, it will enable developers to work on apps to make it just that.

I think I might get my Gran one anyway. She’s been looking for a copy of ‘War and Peace’ with jumbo-sized text. If such a thing does exist it’ll be the size of a house. She’ll be far better to buy it in the Apple book store, so she can zoom in as much as she likes.

For myself, I’m going to try to hold off on having one until version 2.0 comes out, but I don’t fancy my ability to resist.

It may not be the revolution we’d been expecting, but no-one can deny that the iPad is very, very cool.

(this is the phone I’m really going to get my gran: http://bit.ly/aaIet1)

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A nostalgic ode to pocket innovation

Pascal formed his vision for Miyowa during six months spent back-packing around the world. He wanted to create a quick and easy way to check in on his friends and family – a mobile solution that would let him know, at a glance, how they were feeling, what they were doing and, that would let him share all that with them too.

This year, that solution is really being delivered to mobile phone users, as Miyowa’s InTouch5™ is deployed on handsets around the world.

The slogan goes “All your friends in your pocket” and I think that’s a brilliant thing to be able to carry around with you.

Which got me thinking about all the other cool things that technology has shrunk, over the years, to a size I can carry about with me. All the things that made my world a little more mobile, and a whole lot more fun.

1. First up, number one, has to be: my yellow Walkman, ‘The Final Countdown’ on cassette, and the summer I got the stabilizers off my BMX. Dunn’neh, neh, neh nehhh! Possibly the most triumphant moments of my life. If you don’t know the song, then you’re obviously very young and need to explain to your parents that they’re doing a bad job for not having played it to you. My advice is download it to your ipod, find a hill, and ride down it on something with wheels on.

2. Number two – So much would have been forgotten, if it wasn’t for the pocket cameras that we could whip out and capture great little gems like this on. That’s me (looking intelligent) on the trampoline and my brother flying by on the death slide. Actually, truth be told, I don’t remember where this is, nor being there – but without a pocket camera, there’d be nothing left of those times at all.

3. Number three….Mixtapes. Yes.
All the songs I discovered thanks to friends who made me mix-tapes and the tape I recently found of my gran reading stories for when my parents took us on long rides in the car (not a mixtape per se, but very, very cool).

4. Number four – Gameboy!
This little techno nugget practically abolished ‘boring’ and helped a whole generation hone the thumb skills they would later need for texting.

5. Number 5 – The Mobile telephone
Obviously, amazing.

Doing a whole lot more than simply making calls these days, and with all of the above things aggregated inside, what was once the mobile telephone is now the mobile device. More of a mobile computer, it will soon also be a mobile bank account, a mobile shop, a mobile gaming platform and a hec of a lotta things more.
It is a very, very cool thing to be mobile and I’m grateful for it all.

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Nexus One will revolutionize the industry…or is the opposite true?

I just bought a Nexus One.

Here are 5 reasons why I think it’s going to end up being just another nice smartphone for geeks… and may also trigger a reverse in the movement Android so smartly introduced a year ago.

1. The business model is supposed to revolutionize the industry. In fact, Google wants to distribute it directly, bypassing the Mobile Carriers.
I think this is a mistake. Even Apple – which has always retained such tight control of its distribution – has agreed to rely on carriers to distribute the i-phone. By bypassing carrier distribution channels Google are ignoring 80% of the potential market.

2. Direct consequence of #1 : The price is therefore not subsidized, and paying $529 for a phone is just not something many people (except die-hard geeks) will be ready to do.

3. Google has under-estimated the effect of impulsive buying.
I mean, the way it usually happens is, one day you say ‘I want to change my phone’, so you go into a shop, you buy it and when you exit it works – all configured.
But when you buy a Nexus One, first you order it on the Internet (that’s fine), then when it arrives you need to put your sim card in, read the f**** manual, import all your contacts, configure your email, and eventually enter the MMS parameters by hand. Then you realize that the 3G doesn’t work with your ATT sim card (only Edge works on Nexus One). That’s just far too many steps – far too much hassle for me, for my wife, and for most people I know.

4. Handset vendors (Samsung, Sony Ericsonn, and even Nokia) were planning to release between 30% and 80% (in the case of Motorola) of their handsets based on Android. I suspect that they were to discover that their most important software partner is competing against them. I think we’ll see that in 2011, handset manufacturers have immediately reviewed their Android roadmap and reduced the release to far lower than initially planed.

5. Handset vendors will now need to differentiate more than ever, they won’t trust Google as much, and they can’t rely on Android like they were going to. This means that, even though they might keep Android core components, they will most probably push harder on building their own ‘home-made sauce’ on top of it. This is going to increase fragmentation and destroy Google’s promise to have a universal easy to port OS. More fragmentation means less developers, less apps and less customers.

It seems to me, as though we’re jumping 10 years back, to when Sun promised a standard java for mobile phones. Imagine if Sun had proposed to build their own phones!

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